REFUND POLICY

Last updated October 31, 2026

14 days, no questions asked

Changed your mind? Email hello@vicecitymission.com within 14 days of any payment and we'll refund it in full. That covers new Supporter plans, lifetime, renewals you forgot to cancel, gifted memberships and Gold Pins. Include the email on your Stripe receipt so we can find it.

When a payment is refunded, the perks it paid for are removed (for a gift, from the player who received it; for a Gold Pin, the gold outline).

Cancelling a plan

Cancel monthly or yearly plans any time from Manage billing on your account page. You won't be charged again, and you keep your perks until the end of the period you've paid for. After 14 days, partial periods aren't refunded.

Disputes

Please email us before disputing a charge with your bank; we'll sort it out quickly. Profiles with a disputed charge can't make new purchases until it's resolved.

This doesn't limit any rights you have under the law where you live. See also our terms.